Do all stores offer Curbside Pickup?
Yes, all stores offer Curbside Pickup.
Are all products available for Curbside Pickup?
Most products are available for Curbside Pickup, except live animals and bulk items.
Is there an extra cost for Curbside Pickup?
There is no extra cost for Curbside Pickup.
How fast can I get my Curbside Pickup order?
Most orders will be ready for Curbside Pickup within an hour of placing the order. Once your order is ready to be picked up, you'll be notified by your local store via email.
Do I need to pick up my order within a certain timeframe?
You have two days to pick up your order. If you're unable to pick up your order within that time frame, please call your store.
What are the Curbside Pickup hours of operation?
Online ordering can be done at any time! However, Curbside Pickup is only available during your store's business hours. Orders submitted less than one hour before your local store closes may not be ready for Curbside Pickup until the next day.
How do I know if the store has received my order?
Once your order is submitted, you'll receive an email with your order confirmation.
How will I be notified that my order is ready for Curbside Pickup?
When your order is ready for Curbside Pickup, you'll receive a second email notification. If you haven't received an email within one hour of placing your order, please call your store for assistance.
Where and how do I pick up my order?
Call us when you arrive or use the click to notify feature in your email, and a team member will bring your order out to your car. Some stores have designated Curbside Pickup parking spots, or you can park near the front of the store. If you'd prefer, you can choose to come into the store to pick up your order.
What should I bring with me to pick up my order?
Please bring a copy of your order confirmation, valid ID and original form of payment.
Can someone else pick up my order for me?
Yes. When checking out online, you have the option to let us know that someone other than yourself will be picking up your order. Please make sure that the individual picking up your order brings identification and original form of payment.
When will I be charged for my Curbside Pickup order?
Your card will be authorized when you submit your online order, but the charge will not become final until time of pickup.
Can I cancel my order?
Yes. If you need to cancel your order, please call your Pet Supplies Plus store.
How do I return items that I bought online?
Items purchased online follow the store's return policy. All returns must be done at the store where purchased.
Will I be notified if an item I ordered is out of stock?
Yes. You will be notified by one of our team members if a product in your order is out of stock. If available, we'll offer a substitute item in place of that item. In the instance that there is no substitute available, your order will be updated, and your card will be charged accordingly.
Do all stores offer Delivery?
Delivery is offered in most, but not all stores.
You can use the
store locator to search for stores that offer the service by looking for "Deliver from Store" in the store listing.
Are all products available for Delivery?
Most products are available for Delivery, except for live animals and bulk items.
Is there a cost for choosing Delivery?
Delivery is free for orders $35 or more after promotions and discounts are applied. Orders between $10 and $34.99 will be delivered for $4.95. Orders less than $10 don't qualify for Delivery.
How fast can I get my online order delivered to me?
Most orders placed by 1 p.m. will be delivered the same day by 8 p.m. Most orders placed after 1 p.m. will be delivered the next day by 8 p.m. When you place your order, you'll receive an estimated Delivery date.
How do I know if the store received my order?
Immediately after placing your online order, you'll receive an email with an order number and estimated Delivery date.
Can I cancel my order?
Yes. You can cancel your order by calling your Pet Supplies Plus store.
How do I return items I bought online?
Items purchased online follow the store's return policy. All returns must be done at the store where purchased.
Will I be notified if an item I ordered is out of stock?
Yes. You'll be notified by one of our team members if a product in your order is out of stock. If available, we'll offer a substitute item in place of that item. In the instance that there is no substitute available, your order will be updated, and your card will be charged accordingly.
Do I need to be home to receive my Delivery?
No. You don't need to be home to receive your online Delivery. If you are not home, your order will be left for you. Special instructions can be added to your Delivery during the checkout process.
What if I don't receive my Delivery on time or I do not receive the correct products?
Please contact your local store if you have any questions or concerns about your Delivery. Your store's phone number can be found in your order confirmation email.
How can I find the estimated Delivery date for my order?
When you place your order, your confirmation will include you estimated Delivery date. The estimated Delivery will also be in your confirmation email.
Are tips accepted?
No. Tips are not required and will not be accepted. This service is totally free of charge for qualifying orders.
Can I schedule my Delivery date and time?
Delivery date and time cannot be scheduled. Most Delivery orders placed by 1 p.m. will be delivered by 8 p.m. on the same day. Most Delivery orders placed after 1 p.m. will be delivered the next day by 8 p.m.
Where are my online orders fulfilled?
Online orders are handpicked by a team member at the local store you selected.
Who will deliver my online orders?
Online orders will be delivered by a team member from your local store or a local delivery partner. All Delivery orders will be picked up from the store and brought to your door.
What is the service area for Delivery?
Online orders will be delivered within 7 miles of a store's location.
How do I select Delivery for my order?
While shopping, you will have the option to select Curbside Pickup or Delivery for your online order.
Can I add special instructions for my order?
You have the option to provide special instructions for your Delivery order. While we do our best to follow all requests, we cannot guarantee that we can fulfill all instructions provided. Some example special instructions include:
- Acceptable substitutions for items in your order
- Instructions for where we should leave your package
- Navigation that will help us find your location
- Information required to access your delivery location (gate code, drop-off location in apartment complex, etc.)
Is Delivery offered every day?
Delivery is available at all participating stores each day the store is open.
What is Autoship and how does it work?
Autoship is a service that allows you to conveniently receive regular deliveries on your schedule. With Autoship, you'll save big on your first order. Future orders will automatically receive the current sale pricing, plus an additional 5% off an eligible products.
What are the benefits of using Autoship?
- Save on your first Autoship order. Savings automatically applied at checkout.
- Always receive sale pricing, plus an additional 5% savings on future orders.
- Skip or cancel at any time without fees.
- Set a delivery schedule that works for you.
- Earn Neighbor Rewards on qualifying products.
$10 minimum subtotal (after all discounts) to qualify for Autoship. Free delivery for orders with a subtotal (after all discounts) of $35+ and $4.95 delivery fee for orders between $10-$34.99. First Autoship discount savings maximum of $25. 5% reoccurring discount does not apply to initial order. Discounts apply to eligible products only. No coupon required. Must be enrolled in Neighbor Rewards to earn rewards.
Do all stores offer Autoship?
Autoship is offered in most, but not all stores. You can use the store locator to search for stores that offer the service by looking for "Autoship" in the store listing.
Is there an additional fee to use Autoship? Is there a delivery fee for Autoship orders?
There is no additional fee to use Autoship. Autoship orders with a subtotal of $35 or more receive free delivery and orders between $10 and $34.99 will incur a $4.95 delivery fee. Orders less than $10 don't qualify for Autoship.
Is there a penalty if I want to cancel my Autoship?
There is no penalty or fee to cancel your Autoship order. You can cancel at any time.
Can I purchase all products with Autoship?
Many, but not all products are available with Autoship. Product eligibility is noted on the product detail page.
Can I use a coupon with my Autoship order?
You cannot add a coupon to your Autoship order. Autoship orders receive any sale pricing at order placement time, and eligible products are automatically discounted another 5%.
Will I get sale pricing and promotions on my Autoship orders?
Yes. You'll always receive any sale pricing on your Autoship order that is available at order placement time. In addition, when you enroll in Autoship for the first time, you may receive an additional discount based on product eligibility. You also can receive up to a 5% discount for all future orders on eligible products. No coupon required.
Will I earn Neighbor Rewards for my Autoship orders?
Yes. You must be enrolled in the Neighbor Rewards Program to earn rewards from Autoship orders. To enroll, go to "
My Rewards" in your profile.
I want to use Autoship, but don't know how often I need a certain product. How do I know how much to order or how often I need the product delivered?
We recommend ordering products like food, treats and cat litter monthly. If you realize you need a product more or less often, you can always adjust your Autoship schedule to fit you pet's needs.
How do I schedule an Autoship order?
Using Autoship is easy!
- Find the product you would like to add to your Autoship order
- Select delivery for fulfillment on the product detail page
- Select Autoship at checkout for any eligible products and set your delivery frequency
Can I have more than one Autoship order?
Yes. You can have as many Autoship orders as you would like. Setting up multiple Autoship orders is ideal if you need products to arrive on a varying delivery frequency.
How do I add or remove items in my Autoship order?
Your Autoship orders are accessible through your profile under "
My Autoship Orders." You can skip or cancel your Autoship order. To add or remove, simply cancel and set up a new Autoship order.
How do I cancel my Autoship order?
To cancel your Autoship order, go to "
My Autoship Orders" on your profile and click the "Cancel" button. You'll be prompted to provide a cancellation reason and to confirm your cancellation. All canceled Autoship orders will be viewable in "
My Autoship Orders."
How do I change my delivery address?
If you would like to change your Autoship delivery address, you'll need to cancel your current Autoship order and create a new one with the updated delivery address.
How do I change my payment method?
If you receive a new card, we'll automatically receive updates to your existing card information. If you would like to change your Autoship payment method, you'll need to cancel your current Autoship order and create a new one with the updated credit card information.
How do I skip a scheduled Autoship order?
How do I view future Autoship orders?
How will I know when my Autoship order is on the way?
You'll receive an email notification when your Autoship order is out for delivery.
I've been notified that my Autoship order will be delivered soon, but I don't need certain items in the order just yet. Is there a way to delay or remove individual items from future orders?
At this time, if you would like to change the products in your Autoship order, you must cancel and recreate the order. If the order has been placed, but not yet delivered, please call your local store for assistance.
What happens if an item in my Autoship order is out of stock?
You'll be notified by one of our team members if a product in your order is out of stock. If available, we'll offer a substitute item in place of that item. In the instance that there is no substitute available, your order will be updated, and your card will be charged accordingly.
What types of payment are acceptable for Autoship?
All Autoship orders require a credit or debit card payment. Alternative payment forms, such as PayPal and gift cards, cannot be accepted at this time.
When will my Autoship order payment method be charged?
Your card will be authorized each time your Autoship order is placed, but you won't be charged until the order is out for delivery. You'll receive a receipt for your order via email.
Why has the price of a product in my Autoship order changed?
You'll always receive our best price at order placement time. Since prices can fluctuate, you may see different pricing on your Autoship reminder email and each individual order.
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