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    Leadership Team


    Chris Rowland

    Chief Executive Officer

    Chris Rowland has led Pet Supplies Plus and its team members to record growth since his appointment to Chief Executive Officer in October, 2014, and his strategy is a simple one: deliver a dazzling experience, outstanding value and incredible convenience to every neighbor who walks into our stores. 

    Chris is a seasoned pet industry veteran, having pawed his way up the corporate ladder at PetSmart from 1996 to 2011 and making a name for himself in retail operation. Starting as a store manager in Toronto, he worked his way up to Vice President, US Operations and ultimately President of PetSmart Canada, where he and his turnaround team transformed the struggling retail chain into the largest and most profitable pet specialty retailer in Canada. 

    Chris earned his bachelor’s degree from the University of Western Ontario in London, Ontario, Canada. He has a human daughter and son, and two furry children, Tibetan spaniel Lillie and Pekingese Lexie. Most notably to team members at Pet Supplies Plus, Chris is “Dad” to white umbrella cockatoo Phoebe, the company’s attention-loving, sweet-talking “Chief Bird Officer.”


    Miles Tedder

     Miles Tedder

    Chief Operating Officer

    Miles Tedder joined Pet Supplies Plus in May of 2013 as Senior Vice President and Chief Supply Chain Officer. Since then, he’s assumed additional responsibility for information technology, franchising, real estate, construction and legal as our Chief Operating Officer.

    Before joining PSP, Miles was Senior Vice President, IT and Supply Chain for Anna’s Linens, where he led the transformation of the organization’s supply chain. He also worked at Party City Corp, The Sports Authority, Staples, Lowes and Family Dollar Stores during periods of rapid growth with responsibility for business process re-engineering, change management activities, and business systems implementations.

    Miles earned his bachelor’s degree in business administration and management from Limestone College in Gaffney, South Carolina, and his master’s in business administration from Mercer University, Stetson School of Business and Economics, in Atlanta, Georgia. Miles and his wife have three human children and a border terrier fur baby named Pepper.


    Derek Panfil

    Senior Vice President - Merchandising and Marketing

    Pet Supplies Plus is dedicated to making it easier for our neighbors to get better products for their pets. As senior vice president of merchandising and marketing, Derek Panfil leads the development of the company’s overall assortment strategy, oversees the creation and production of private label hardgoods and consumable products, and leads all brand marketing efforts in pursuit of this mission.

    Before joining Pet Supplies Plus in September, 2010, Derek was formerly the director of strategy for PFCB (P.F. Chang’s) and, prior to that, the director of services and business development, DDM of Cat, and senior director of merchandising operations at PetSmart. 

    Derek earned his bachelor’s in business administration from Southern Methodist University. He and his wife are passionate supporters of rescue and have opened their home and lives to dogs in need: Ozzie, a Chihuahua; Nellie, a Chihuahua/Dachshund mix; Kaylee, a cattle dog/terrier mix and Nukka, a husky/shepherd mix.

    Heidi Char

    Senior Vice President - Human Resources

    As Senior Vice President of Human Resources, Heidi Char leads her team in all recruiting, training, benefits, payroll and people management functions. Together they create the infrastructure that supports and fuels the operation of 200+ corporate stores, motivating 3,600 team members country-wide to make it easier for their neighbors to get better products for their pets. 

    Heidi joined Pet Supplies in 2011. Previously, she held positions at Westinghouse Electric, Comerica and The Pepsi Beverage Company, where she served as Human Resource Director for Michigan’s bottling and distribution operations. 

    Heidi earned her bachelor’s degree in business at Michigan State University and a master of business administration from the University of Pittsburgh. She and her husband have two sons, a Shih-Tzu Darby, and two pet turtles.


    Jeff Suttle

    Senior Vice President - Supply Chain

    Jeff Suttle joined Pet Supplies Plus in September, 2011 as our Vice President of Strategy. 

    Before joining the PSP pack, Jeff worked for Sears as the Vice President of Pricing. Prior to that, he was the vice president of merchandising services for PetSmart. He also worked for Stop & Shop as vice president of pricing and for Shaw’s as vice president of buying strategy. 

    Jeff earned his bachelor’s degree in business administration from Fairmont State University in Fairmont, West Virginia. He and his wife are the proud parents of two daughters and three mixed breed dogs, Tank, Lady, and Petey.

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