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    Leadership Team


    Chris Rowland

    Chief Executive Officer

    Chris Rowland has led Pet Supplies Plus and its team members to record growth since his appointment to Chief Executive Officer in October 2014, and his strategy is a simple one: deliver a dazzling experience, outstanding value and incredible convenience to every neighbor who walks into our stores. 

    Chris is a seasoned pet industry veteran, having pawed his way up the corporate ladder at PetSmart from 1996 to 2011 and making a name for himself in retail operation. Starting as a store manager in Toronto, he worked his way up to Vice President, US Operations and ultimately President of PetSmart Canada, where he and his turnaround team transformed the struggling retail chain into the largest and most profitable pet specialty retailer in Canada. 

    Chris earned his bachelor’s degree from the University of Western Ontario in London, Ontario, Canada. He has a human daughter and son, and two furry children, Tibetan spaniel Lillie and Pekingese Lexie. Most notably to team members at Pet Supplies Plus, Chris is “Dad” to white umbrella cockatoo Phoebe, the company’s attention-loving, sweet-talking “Chief Bird Officer.”




    Miles Tedder

     Miles Tedder

    Chief Operating Officer

    Miles Tedder joined Pet Supplies Plus in May of 2013 as Senior Vice President and Chief Supply Chain Officer.  Since then, he’s become our Chief Operating Officer, assuming additional responsibility for information technology, eCommerce and legal. 

    Before joining PSP, Miles was Senior Vice President, IT and Supply Chain for Anna’s Linens, where he led the transformation of the organization’s supply chain.  He also worked at Party City Corp, The Sports Authority, Staples, Lowes and Family Dollar Stores during periods of rapid growth with responsibility for business process re-engineering, change management activities, and business systems implementations.

    Miles earned his bachelor’s degree in business administration and management from Limestone College in Gaffney, South Carolina, and his master’s in business administration from Mercer University, Stetson School of Business and Economics, in Atlanta, Georgia. Miles and his wife have three human children and a border terrier fur baby named Pepper.




    Derek Panfil

    Chief Merchandising and Marketing Officer

    Pet Supplies Plus is dedicated to making it easier for our neighbors to get better products for their pets. Derek Panfil leads the development of the company’s overall assortment strategy, oversees the creation and production of private label hardgoods and consumable products, and leads all brand marketing efforts in pursuit of this mission.

    Before joining Pet Supplies Plus in September 2010 as the SVP of merchandising, Derek was formerly the director of strategy for PFCB (P.F. Chang’s) and, prior to that, the director of services and business development, DDM of Cat, and senior director of merchandising operations at PetSmart. 

    Derek earned his bachelor’s in business administration from Southern Methodist University. He and his wife are passionate supporters of rescue and have opened their home and lives to dogs in need.



    Heidi Char

    Senior Vice President - Human Resources

    As Senior Vice President of Human Resources, Heidi Char leads her team in all recruiting, benefits, payroll and people management functions. Together they create the infrastructure that supports and fuels the operation of 200+ corporate stores, motivating 4,000 team members country-wide to make it easier for their neighbors to get better products for their pets. 

    Heidi joined Pet Supplies in 2011. Previously, she held positions at Westinghouse Electric, Comerica and The Pepsi Beverage Company, where she served as Human Resource Director for Michigan’s bottling and distribution operations. 

    Heidi earned her bachelor’s degree in business at Michigan State University and her Master of Business Administration from the University of Pittsburgh.  She and her husband have two sons, a Shih-Tzu named Darby, and a pet turtle.




    Jeff Suttle

    Senior Vice President - Supply Chain and Merchandising Services

    Jeff Suttle joined Pet Supplies Plus in September 2011 as our Vice President of Strategy and after a series of progressive assignments was promoted to the Senior Vice President of Supply Chain in November 2015.  In July 2019, he took on responsibility for merchandising services.

    Before joining the PSP pack, Jeff worked for Sears as the Vice President of Pricing. Prior to that, he was the vice president of merchandising services for PetSmart. He also worked for Stop & Shop as vice president of pricing and for Shaw’s as vice president of buying strategy. 

    Jeff earned his bachelor’s degree in business administration from Fairmont State University in Fairmont, West Virginia. He and his wife are the proud parents of two daughters and three mixed breed dogs, Tank, Lady, and Petey


    David Littleson

    Senior Vice President - Finance and Accounting

    David Littleson joined Pet Supplies Plus in March 2011 as our Vice President, Controller.  After eight years of instituting process and building the capability of the department, Dave was promoted in May 2019 to Chief Financial Officer.

    Before joining Pet Supplies Plus, David worked for Hi-Tex as the Chief Financial Officer. Prior to that, he was the Chief Financial Officer for Norgren Automation Solutions.  He also worked for Price Waterhouse Coopers as Senior Manager and for LensFirst as President and Chief Financial Officer. 

    David earned his bachelor’s degree in accounting from Indiana University in Bloomington, Indiana.  He and his wife are the proud parents of two sons plus a mixed breed dog named Max and a Bernese Mountain Dog named Kylo.

    Stan Mac

    Senior Vice President - Information Technology

    Stan Mac joined Pet Supplies Plus in March 2014 as our Vice President of IT Applications.  He was promoted to Senior Vice President of Information Technology in April 2018.

    Before joining Pet Supplies Plus, Stan worked for Carhartt as the Director of Information Systems.  Prior to that, he was the Director, Information Technology for Sears Holding Corporation.  Stan also held a series of progressive roles for Kmart Corporation.

    Stan earned his bachelor’s degree in management and organization development from Spring Arbor University in Spring Arbor, Michigan.  He and his wife have four human daughters and a labradoodle named Lexi.




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