Hello, Neighbor

See what sets us apart from other pet supply retailers as we strive to be America's favorite neighborhood pet store.

Come on over
Natural Foods

Learn more about providing your pet companion a healthier and happier life with our large selection of natural food options.

Go Natural
Made in the USA

It's important to know where your pet's favorite products come from. We proudly feature quality products made in the USA.

Support Local
Let's Have Fun!

Are you and your pet getting enough exercise together? Discover the many benefits of a pet-active lifestyle.

Get Active
Adoptions

Homeless animals need safe and loving homes. Contact your neighborhood Pet Supplies Plus store about local animal adoption events.

Adoptions Details
Events

Join us at your neighborhood Pet Supplies Plus store for exciting promotional, educational, pet health and grooming events.

Events Details
Grooming

We properly pamper your furry friend with our deluxe cleaning and grooming services offered at select locations.

Grooming Details
Self-Service Pet Wash

Our self-service pet wash stations at select locations are equipped with everything you need to get your pet squeaky clean.

Pet Wash Details
Dogs

From rambunctious pup to silver-furred sidekick, dig deep into our dog care guide to keep their tails wagging.

Cats

Cure your curiosity and pounce on these cat care tips that will make your frolicking feline purr.

Birds

Fly away with all the facts and figures on how to tend to your feathered friend.

Find a Store Near You
Fish

Dive deep into the aquarium and school yourself on all things fin-related.

Small Animals

Keep their wheels spinning fast with these helpful care tips for your favorite miniature mammal.

Reptiles & Amphibians

From dry to swampy, find out what makes them slither, swim, hop and crawl.

Franchising

Want to open your own Pet Supplies Plus? Learn how to become part of our rapidly expanding franchise family.

Explore Franchising
Employment

We're always looking for talented pet-loving individuals to join our team. Explore corporate, distribution and in-store career opportunities.

Work with us
Company News

Keep up to date with exciting new Pet Supplies Plus store openings, expansions, plans for the future and much more.

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Contact Us

Have something to bark or meow about? We'd love to hear from you. Contact our customer service department today.

Get in Touch
Back to Basics

Feed your dog's natural instincts with Back to Basics all-natural grain -and gluten-free dog food.

Discover Back to Basics
Hill's Science Diet
Discover Hill's Science Diet
Hill's Ideal Balance
Discover Hill's Ideal Balance
Franchising

Do what you love and the pets will follow.

We'd Love To Talk Any way you like

We'd Love To Talk Any way you like

Who We Are Looking For

Our franchise owners are business savvy individuals who understand retail and are very service-oriented. We share our customers' belief that pets help people live better, happier lives. So we take pride in bringing the Pet Supplies Plus brand to more people and the pets who love them.

Qualified individuals must have a net worth of at least $750,000 with a minimum of $150,000 to $250,000 in liquid, unencumbered assets.

An ideal Pet Supplies Plus franchise will align with our company's mission to be America's Favorite Neighborhood Pet Store. For a cultural fit, we look for individuals that are values oriented and have some of these following traits: Hard working, fair, honest, caring. Successful candidates will understand the value of providing exceptional customer service. Franchisees will have an intrinsic, service orientation and a natural desire to provide excellent customer service. Franchisee candidates should have the ability to train and lead their employees in providing and meeting these service standards.

REPORTING AFFILIATE STORES' GROSS SALES, GROSS MARGINS, AND EBITDA

December 30, 2012 to December 28, 2013
Reporting Affiliate Stores Top Third Middle Third Bottom Third Overall Average
Average Weekly Gross Sales 1 $67K $52K $38K $53K
Average Annual Gross Sales 2 $3.5M $2.7M $1.9M $2.7M
Average Gross Margin % 3 36.4% 34% 32.1% 34.5%
Annual EBITDA 4 $524K $322K $126K $326K
Annual EBITDA as % of Sales 5 15% 11.8% 6.4% 11.9%
  1. We calculated each Reporting Affiliate Store's “Average Weekly Gross Sales” by taking the sum of gross sales achieved by each Reporting Affiliate Store's every week and dividing it by the total number of weeks in the Measurement Period. Reporting Affiliate Stores were then organized into three groups: the Top Third, the Middle Third, and the Bottom Third, based on Average Weekly Gross Sales. The average for each third was calculated by taking the sum of each Reporting Affiliate Store's Average Weekly Gross Sales for each third and dividing it by the number of Reporting Affiliate Stores in each category. We calculated the Reporting Affiliate Stores' Average Weekly Gross sales of all stores by calculating the sum of each Reporting Affiliate Store's Average Weekly Gross Sales and dividing it by the total number of Reporting Affiliate Stores.
  2. The “Average Annual Gross Sales” for each 3rd of Reporting Affiliate Stores was calculated by taking the sum of each Reporting Affiliate Store's Annual Gross Sales for each third and dividing it by the number of Reporting Affiliate Stores in each category. We calculated the “Average Annual Gross Sales” for all Reporting Affiliate Stores by taking the sum of all of the Reporting Affiliate Stores' Annual Gross Sales and dividing it by the number of Reporting Affiliate Stores.
  3. The “Annual Gross Margin Percentage” for each Reporting Affiliate Store was calculated by dividing each Reporting Affiliate Store's “Gross Profit” by their Annual Gross Sales. Gross Profit is calculated by subtracting “Cost of Sales” from Annual Gross Sales. “Cost of Sales” includes the cost of acquiring merchandise including all pet food, pet supplies, pets, and products required in connection with pet grooming and bathing services, net of discounts, rebates, allowances and freight charges. The “Average Annual Gross Margin Percentage” for each 3rd of Reporting Affiliate Stores was calculated by taking the sum of each Reporting Affiliate Store's Annual Gross Margin Percentage for each 3rd and dividing it by the number of Reporting Affiliate Stores in the 3rd. We calculated the “Average Annual Gross Margin Percentage” for all Reporting Affiliate Stores by taking the sum of all of the Reporting Affiliate Stores' Annual Gross Margin Percentage and dividing it by the number of Reporting Affiliate Stores.
  4. “Annual EBITDA” for each Reporting Affiliate Store's is defined as the Annual Gross Sales for each Reporting Affiliate Store less Cost of Sales and “Store Operating Expenses”. Store Operating Expenses Include all expenses required to operate the store including wages, payroll taxes and benefits, occupancy costs, supplies, credit card fees, advertising and other costs, but excludes start-up expenses, royalty fees, depreciation, interest and income taxes. The “Average Annual EBITDA” for each 3rd of Reporting Affiliate Stores was calculated by taking the sum of each Reporting Affiliate Store's Annual EBITDA for each 3rd and dividing it by the number of Reporting Affiliate Stores in the 3rd. We calculated the “Average Annual EBITDA” for all Reporting Affiliate Stores by taking the sum of all of the Reporting Affiliate Stores' Annual EBITDA and dividing it by the number of Reporting Affiliate Stores.
  5. The “Annual EBITDA Percentage” was calculated by dividing each Reporting Affiliate Store's Annual EBITDA by its Annual Gross Sales. The “Average Annual EBITDA Percentage” for each 3rd of Reporting Affiliate Stores was calculated by taking the sum of each Reporting Affiliate Store's Annual EBITDA for each 3rd and dividing it by the sum of Reporting Affiliate Stores Annual Gross Sales in the 3rd. We calculated the “Average Annual EBITDA Percentage” for all Reporting Affiliate Stores by taking the sum of all of the Reporting Affiliate Stores' Annual EBITDA and dividing it by the sum of all Reporting Affiliate Store's Annual Gross Sales.
  6. Of the 112 Reporting Affiliate Stores, 14 Reporting Affiliate Stores (13%) achieved an Average Weekly Gross Sales that exceeded the $67,079 Top 3rd Average Weekly Gross Sales; 57 Reporting Affiliate Stores (51%) achieved an Average Weekly Gross Sales that exceeded the $52,419 Middle 3rd Average Weekly Gross Sales; and 95 Reporting Affiliate Stores (85%) achieved an Average Weekly Gross Sales that exceeded the $38,128 Bottom 3rd Average Weekly Gross Sales. 55 Reporting Affiliate Stores (49%) achieved an Average Weekly Gross Sales in excess of the $52,672 Average Weekly Gross Sales for all Reporting Affiliate Stores.
  7. Of the 112 Reporting Affiliate Stores, 14 Reporting Affiliate Stores (13%) achieved an Annual Gross Sales that exceeded the $3,488,104 Top 3rd Average Annual Gross Sales; 57 Reporting Affiliate Stores (51%) achieved an Annual Gross Sales that exceeded the $2,725,781 Middle 3rd Average Annual Gross Sales; and 95 Reporting Affiliate Stores (85%) achieved an Annual Gross Sales that exceeded the $1,982,670 Bottom 3rd Average Annual Gross Sales. 55 Reporting Affiliate Stores (49%) achieved an Annual Gross Sales in excess of the $2,738,935 Average Annual Gross Sales for all Reporting Affiliate Stores.
  8. Of the 112 Reporting Affiliate Stores, 15 Reporting Affiliate Stores (13%) achieved an Annual Gross Margin Percentage that exceeded the 36.4% Top 3rd Average Annual Gross Margin Percentage; 57 Reporting Affiliate Stores (51%) achieved an Annual Gross Margin Percentage that exceeded the 34.0% Middle 3rd Average Annual Gross Margin Percentage; and 98 Reporting Affiliate Stores (88%) achieved an Annual Gross Margin Percentage that exceeded the 32.1% Bottom 3rd Average Annual Gross Margin Percentage. 45 Reporting Affiliate Stores (40%) achieved an Average Annual Gross Margin Percentage in excess of the 34.5% Average Annual Gross Margin Percentage for all Reporting Affiliate Stores.
  9. Of the 112 Reporting Affiliate Stores, 13 Reporting Affiliate Stores (12%) achieved an Annual EBITDA that exceeded the $524,422 Top 3rd Average Annual EBITDA; 59 Reporting Affiliate Stores (53%) achieved an Annual EBITDA that exceeded the $322,322 Middle 3rd Average Annual EBITDA; and 94 Reporting Affiliate Stores (84%) achieved an Annual EBITDA that exceeded the $126,194 Bottom 3rd Average Annual EBITDA. 58 Reporting Affiliate Stores (52%) achieved an Annual EBITDA in excess of the $326,099 Average Annual EBITDA for all Reporting Affiliate Stores.
  10. Of the 112 Reporting Affiliate Stores, 18 Reporting Affiliate Stores (16%) achieved an Annual EBITDA Percentage that exceeded the 15.0% Top 3rd Average Annual EBITDA Percentage; 56 Reporting Affiliate Stores (50%) achieved an Annual EBITDA Percentage that exceeded the 11.8% Middle 3rd Average Annual EBITDA Percentage; and 93 Reporting Affiliate Stores (83%) achieved an Annual EBITDA Percentage that exceeded the 6.4% Bottom 3rd Average Annual EBITDA Percentage. 56 Reporting Affiliate Stores (50%) achieved an Annual EBITDA Percentage in excess of the 11.9% Average Annual Gross Margin Percentage for all Reporting Affiliate Stores.
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Owner Spotlight

Jeff Bonanni

"As PSP's first franchisee I've been involved with this company since 1989. Through the years I've seen a lot of growth and change; I am enthusiastic with the new direction of PSP and still see really big things happening in the future. I am very excited to be opening new Pet Centers in the North Carolina Market over the next few years."

Jeff Bonanni